Privacy Policy

The Property Folk

Last updated: 02 May 2026

This privacy policy explains how The Property Folk, a trading name of Prestige Property Folk Ltd (company number 15418722), collects, uses and stores personal data when you use our website or contact us about sales, lettings, valuations or property management services.

We are the data controller for the personal data described in this policy.

1. Contact details

Email: [email protected]

Telephone: 01684 355684

Address: 16 Desiree Drive, Tewkesbury, Gloucestershire GL20 5FZ

If you are unhappy with how we handle your personal data, you also have the right to complain to the Information Commissioner’s Office.

2. What personal data we collect

We may collect:

  • Your name, email address, telephone number and preferred contact details
  • The content of enquiries you send us
  • Property addresses, valuation requests and service preferences
  • Sales, lettings and tenancy information where we act for you
  • Referencing and compliance information where required for a tenancy
  • Website usage information, analytics data and cookie preferences

3. How we collect your data

We collect personal data when you:

  • Submit a contact or valuation form
  • Call, email or message us
  • Ask us to act for you in relation to a sale, let or property management instruction
  • Apply to rent a property through us

We may also receive information from landlords, sellers, buyers, tenants, solicitors, conveyancers, referencing providers, deposit scheme providers and public records where relevant to the service being provided.

4. How we use your personal data

We use personal data to:

  • Respond to your enquiry
  • Arrange valuations, viewings and appointments
  • Provide estate agency, lettings and management services
  • Carry out legal and compliance checks
  • Progress sales and tenancies
  • Keep records for accounting, compliance and complaint handling
  • Improve our website and understand how it is used

5. Our lawful bases

Under UK GDPR, we typically rely on one or more of the following lawful bases:

  • Contract
  • Taking steps at your request before entering into a contract
  • Legal obligation
  • Legitimate interests
  • Consent, where required for non-essential cookies or specific marketing activity

6. Marketing

We may contact you about our services where allowed by law. Where consent is required, we will ask for it. You can opt out of marketing at any time by contacting us directly.

7. Who we share data with

We may share relevant information with:

  • Property portals and marketing platforms
  • Referencing and identity-checking providers
  • Solicitors, conveyancers, surveyors and mortgage professionals
  • Deposit protection providers
  • Contractors and maintenance suppliers
  • Accountants, insurers and IT providers
  • Regulators or redress bodies where required

We only share information that is reasonably necessary for the relevant purpose.

8. International transfers

Where a supplier processes data outside the UK, we will only use them where appropriate safeguards are in place.

9. Data retention

We keep personal data only for as long as necessary for the reason it was collected, including legal, regulatory, tax, accounting and complaint-handling requirements.

10. Your rights

Under UK GDPR you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure in certain circumstances
  • Restrict or object to certain processing
  • Request portability in certain circumstances
  • Withdraw consent where processing depends on consent

11. Cookies and analytics

This website uses analytics and functional website technologies. Where cookies or similar technologies are used for non-essential analytics, a consent banner should be used before those technologies are activated.

12. Security

We use appropriate technical and organisational measures to protect personal data, although no online system can ever be guaranteed completely secure.

13. Complaints

If you have a complaint about how we have handled your personal data or our service, please contact us first so we can investigate.

14. Changes to this policy

We may update this privacy policy from time to time. The latest version published on this page will apply from the stated “Last updated” date.